Catalystics

The Many Faces of a Single Source of Truth

Ask any association staffer: What is a member? In an association, this question borders on the obvious. Everything we do is for them. Every staff member knows what a member is. Right? It remains a basic question until you try to build a data model for strategic analysis. Like light

Customer Service Agent (Public Domain Image)

Technology

I Tried to Schedule an Electrician Using an AI Agent. Here’s How It Went.

How a routine customer service exchange uncovered both the upside and the hidden risks of letting AI speak on behalf of your company and brand.

Catalystics: Reflections on 2025 and What's Next

As the curtain falls on 2025, I celebrate six months of full‑time work at Catalystics. It's been a whirlwind half-year of learning, partnership, and growth. I've always been more of a "steady progress every day" type of person rather than one motivated by

You're Investing in a Tech Ecosystem

Quick question: Who exactly will be supporting your new system one year from now? How about two or three years from now? Five years? Ten years? How about sixty years from now? You read that right - some of our earliest commercial computer systems have been in service for nearly

Data

Trust: The Most Important Feature

How does trust factor into systems?