Technology
I Tried to Schedule an Electrician Using an AI Agent. Here’s How It Went.
How a routine customer service exchange uncovered both the upside and the hidden risks of letting AI speak on behalf of your company and brand.
Technology
How a routine customer service exchange uncovered both the upside and the hidden risks of letting AI speak on behalf of your company and brand.
Data
How does trust factor into systems?
Data
How does a person interpret a metric the first time they see it?